Frequently Asked Questions
Yes, we do. Customers from Germany and United Kingdom can order from our site. We will be adding the USA and other countries soon.
Absolutely free!
Orders are shipped within 1-2 days. Our system will notify you via email when your order has left our warehouse.
Customers typically receive their orders within 6-10 business days. However, this shipping time may vary for international customers, and pre-order items will be shipped 3-4 weeks after purchase. You can check our shipping policy for more information.
For logistical purposes, items in the same order may arrive separately. We do this to ensure that orders are shipped to our customers as quickly as possible.
Yes, some countries demand custom duties, and fees may vary depending on the country. However, we always ensure you don’t have to pay high import or customs taxes/duties.
If you need to change something your order, please contact us immediately. We usually process orders within 24 hours, and once we have processed your order, we will be unable to make any changes.
Please double-check that the email address you provided at checkout is correct. Check your junk mail as well; if it’s still not there after a few hours, please CONTACT US or send us an email with your full name and your order.
If you need to change your order, please contact us immediately. We usually process orders within 24 hours, and once we have processed your order, we will be unable to make any changes. Please refer to our refund and return page for more details.
If you need to change something your order, please contact us immediately. We usually process orders within 24 hours, and once we have processed your order, we will be unable to make any changes.
Please contact us as soon as possible using the email address linked with your order in the CONTACT US section or by sending an email to hello@pelevastore.com. Please mention your order number as well as your accurate mailing address.