Thank you for your purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, exchange, or store credit. Please see below for more information about our return policy.
Returns
Returns are allowed only on full-priced products, and more importantly, ensure you postmark the returns within the specified number of days from the purchase date.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting us in advance for an authorization number.
IMPORTANT: All returns must be given an authorization number. All returns without an authorization number will be declined.
All returned items must be in new and unused condition, with all original tags and labels attached.
Warranty Returns
Peleva will happily honor any valid warranty claims, provided a claim is submitted within the specified number of days from the receipt date of the items.
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Warranty Return Duration |
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Beauty Devices |
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90 Days |
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Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Peleva to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
- Refund to your payment method
- A refund in-store credit
- A replacement item sent to you (if stock is available)
Warranty Returns Procedure
If the item that your received is defective and a replacement is required, please follow the following instructions:
- Take a clear photo/video of the items showing the defect or quality issue.
- Email us at hello@pelevastore.com and attach the photo/video of the defective item.
- If the replacement request is approved, you will receive instructions on how to send the defective product.
- We will process the replacement after 14 days of receiving the defective product.
Note: We strongly recommend that you use a trackable method to mail your return.
Return Due to Change of Mind
Peleva will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of the item and is returned to us in original packaging, unused, and in resellable condition.
Return shipping will be paid at the customer’s expense and will be required to arrange their shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Important: Peleva will ONLY refund the value of the goods returned but will NOT refund the value of any shipping fees paid by the customer (for returns due to change of mind).
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange.
Depending on your credit card company, refunds may take 1-2 billing cycles to appear on your credit card statement. We will notify you by email when your return has been processed.
Important:
- We only accept returns on products purchased through pelevastore.com
- Return items in their original condition, unworn, with stickers intact and tags attached to be accepted.
- Full-priced items purchased using a promotional code of up to 10% are eligible for a refund, store credit, or exchange.
- Discounted or items that were on sale that are higher than 10% are not eligible for a return.
Questions
If you have any questions concerning our return policy, you can reach us via hello@pelevastore.com.